It is a subsidiary of Jindal Saw Ltd. the world’s largest producer of pipe and a part of one of India’s largest manufacturers of steel, the $20 billion O.P. Jindal Group. As a global innovation, technology, analytics and services company we are committed to optimizing value for our clients and their businesse
• Need to be approachable and supportive towards the team. • Should have the ability to motivate the team to achieve their targets. • To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity. • Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. • Prepare schedules for the teams and ensure attendance. • Compliance to login, log out & scheduled breaks of agents. • Ability to evaluate calls, coach and provide feedback. • Responsibility for delivery of the defined customer experience in every interaction. • Work very closely with team members to solve customer problems. • Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers. • Ensure all Company policies and procedures are implemented consistently and fairly. • Conducting performance appraisals for the team. • Should be good at reading data.
• Outbound sales experience. • Good subordination with team members, seniors & support departments. • Should be able to make sales & convert on second voice. • Proficiency in English & Hindi is must.
Many of us don’t like to work for typical 9-5 hours. Flexibility and freedom of mobility is what people like to have. So they could work on whatever, whenever and wherever they want.
The growth of an organisation depends on its employees. With the changing business trend, hiring "Talent On-Demand" not only saves time but also bring efficiency in your business.