It is the world’s largest producer of pipe and a part of one of India’s largest manufacturers of steel, the $20 billion O.P.. As a global innovation, technology, analytics and services company we are committed to optimizing value for our clients and their business
• Need to be approachable and supportive towards the team. • Should have the ability to motivate the team to achieve their targets. • To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity. • Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. • Prepare schedules for the teams and ensure attendance. • Compliance to login, log out & scheduled breaks of agents. • Ability to evaluate calls, coach and provide feedback. • Responsibility for delivery of the defined customer experience in every interaction. • Work very closely with team members to solve customer problems. • Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers. • Ensure all Company policies and procedures are implemented consistently and fairly. • Conducting performance appraisals for the team. • Should be good at reading data.
• Outbound sales experience. • Good subordination with team members, seniors & support departments. • Should be able to make sales & convert on second voice. • Proficiency in English & Hindi is must.
Solopreneurs Portal Pvt Ltd (SOLOPRENEURS) is a technology company focusing on bringing HR Tech Solutions. As the name suggests, it started building technology platform to harness the best talent from across the world. There are many platforms, which are available for aggregation of independent professionals, but SOLOPRENEURS is not only working from technology angle but also bringing the HR/Development point of view also in their development. The effort will always be to keep HUMAN at the center of each solution rather than just technology. HR professionals with tech skills drive SOLOPRENEURS. The current portfolio is just the start and there are many more products, which are in pipeline. Some of the new age technologies like Blockchain, VR/AR, AI will be used to develop these HR solutions. SOLOPRENEURS is always looking for bright minds those are interested in developing HUMAN centered tech solutions for the industry.
