Leading global provider of high-quality, innovative, cloud-based learning and performance support resources. Enabling organizations to achieve competitive advantages through superior enterprise-wide knowledge and skills.
Developing a deep knowledge of SumTotal’s range of enterprise products Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations Escalate top priority, production-critical issues to the appropriate technical staff Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly. Resolve incidents in a timely manner as per SLA’s. Provide guidance, assistance, and mentoring support to junior team members 6-8 years of experience
Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle Strong customer service focus Good problem-solving skills Excellent communication skills Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences Background in application support & SAAS environment is advantageous Must be willing to work in shifts
Solopreneurs Portal Pvt Ltd (SOLOPRENEURS) is a technology company focusing on bringing HR Tech Solutions. As the name suggests, it started building technology platform to harness the best talent from across the world. There are many platforms, which are available for aggregation of independent professionals, but SOLOPRENEURS is not only working from technology angle but also bringing the HR/Development point of view also in their development. The effort will always be to keep HUMAN at the center of each solution rather than just technology. HR professionals with tech skills drive SOLOPRENEURS. The current portfolio is just the start and there are many more products, which are in pipeline. Some of the new age technologies like Blockchain, VR/AR, AI will be used to develop these HR solutions. SOLOPRENEURS is always looking for bright minds those are interested in developing HUMAN centered tech solutions for the industry.
